Professional Development

(Online Delivery) Customer Service Mastery: Fundamentals, Effective Communication, and Conflict Resolution

(Online Delivery) Exploring Crucial Conversations

This 7-hour instructor-led course is a deep dive into cultivating teams that can navigate conflict through direct and tactful communication. Doing this work boosts employee morale, improves retention, and surfaces issues before they become conflicts. The course includes group discussions, breakout problem solving, role-playing, and the creation of a personal plan for ongoing improvement. Participants receive several job aides and a copy of a prominent book on the topic.

(Online Delivery) Leadership Excellence

Building Trust and Motivating Teams

Coaching and Goal Setting Workshop

Communication & Leadership Strategies - 6 Month, Private Group Workshop

DISC and Driving Forces Certification

This class is offered on conjunction with a strategic partner of Logical Operations in the North Carolina area. Opportunity exists to participate in this class virtually - please ask for more details if travel is not an option.

Dynamic Influence: Elevating Your Professional Presence

This course is aimed at individuals seeking to enhance their impact and leadership across various professional sectors. This program will enhance skills in effective communication, ethical influence, adaptive thinking, and strategic networking, while also leveraging digital platforms for a broader reach.

Introduction to the leaderLife®

Does your company leadership have the ability to maximize the performance of others in the organization? Companies that want to invest in their high potential employees typically send them to this class. This class will help those high potential employees shift their thinking from that of an individual thinker, to a leader.

Present Like a Boss (PLAB)

If you open your mouth to speak in a business setting, you NEED to take this course. Expect behavior change in 48 hours.

Thinking with Critical Insight (NH)

Mastering Positive Assertiveness with DISC (NH)

Understanding Behaviors & Personalities with DISC (NH)

Transformational Leadership Training (NH)

(Online Delivery) Leadership Excellence

Developing Yourself as a Leader

Effective Management

Employee Motivation and Performance Management

Mastering Meaningful Engagement (NH)

Influencing Without Authority (NH)

Extending Your Sphere of Influence (NH)

Making the Right Decisions Under Pressure

Evolving into the Manager’s Role (NH)

Navigating The Modern Workforce - Diversity, Culture, Generations (NH)

Managing Remote and Virtual Teams (NH)

Leadership Excellences for Senior Managers (NH)

Critical Facilitation Skills for Leaders (NH)

(Online Delivery) Communication for Results

(Online Delivery) Customer Service Mastery: Fundamentals, Effective Communication, and Conflict Resolution

(Online Delivery) Effective Business Writing

(Online Delivery) Effective Interpersonal Communication for Business Professionals

(Online Delivery) Effective Presentations

(Online Delivery) Effective Time Management

(Online Delivery) Email Etiquette

(Online Delivery) Emotional Intelligence for Business Professionals

(Online Delivery) Exploring Crucial Conversations

This 7-hour instructor-led course is a deep dive into cultivating teams that can navigate conflict through direct and tactful communication. Doing this work boosts employee morale, improves retention, and surfaces issues before they become conflicts. The course includes group discussions, breakout problem solving, role-playing, and the creation of a personal plan for ongoing improvement. Participants receive several job aides and a copy of a prominent book on the topic.

Customer Service Fundamentals/Refresher

Effective Interpersonal Communication for Business Professionals

Effective Presentations

Effective Time Management

Emotional Intelligence for Business Professionals

Facilitating Meetings Effectively

Managing Conflict

Facilitation Skills Course (NH)

Navigating Difficult Conversations (NH)

Constructive Conflict Management Training (NH)

Communicating Across Your Organization (NH)

Communication Strategies (NH)

(Online Delivery) Communication for Results

(Online Delivery) Customer Service Mastery: Fundamentals, Effective Communication, and Conflict Resolution

(Online Delivery) Effective Business Writing

(Online Delivery) Effective Interpersonal Communication for Business Professionals

(Online Delivery) Effective Presentations

(Online Delivery) Effective Time Management

(Online Delivery) Email Etiquette

(Online Delivery) Emotional Intelligence for Business Professionals

(Online Delivery) Exploring Crucial Conversations

This 7-hour instructor-led course is a deep dive into cultivating teams that can navigate conflict through direct and tactful communication. Doing this work boosts employee morale, improves retention, and surfaces issues before they become conflicts. The course includes group discussions, breakout problem solving, role-playing, and the creation of a personal plan for ongoing improvement. Participants receive several job aides and a copy of a prominent book on the topic.

(Online Delivery) Leadership Excellence

Building Trust and Motivating Teams

Coaching and Goal Setting Workshop