Communicating Across Your Organization (NH)
Description
Effective communication is how employees and management interact to reach organizational goals. Getting this right results in a happier, more engaged workforce who get more done. Unfortunately, there are often significant barriers – language, culture, distrust, distance – to effective communication.
Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
Course Objectives
- Describe common communication barriers
- Understand how to use effective interpersonal skills in their spoken and written communications
- Analyze the pillars of organizational awareness
- Apply principles of effective facilitation
- Understand how to adapt their approach to different learning and communication styles
Agenda
A History of Organizational Communication
- A Historical Perspective
- Classic vs. Human Relations Communications
- Generational and Technological Change
- Digital Communication
- Effectiveness of Communication Channels
The Effectiveness of Interpersonal Skills
- Limitations of Self-Awareness
- Transactional Analysis
- Connecting with Powerful Communication
- Active Listening
- Non-Verbal Communication
- Written Communication
- The Power of Facilitation
The Pillars of Organizational Awareness
- Culture and Behavior
- Creating Psychological Safety
- Inclusion and Belonging
- Sweaty-Palmed Conversations
- Care and Challenge Each Other
The Adaptation of Communication Strategies
- Factors in Communication
- Communication Barriers
- Adapting to Different Learning and Communication Styles
- Communication Strategies Across Time
- Position and Posture