Mastering Positive Assertiveness with DISC (NH)
Description
Ensuring that you are both heard and understood is an essential skill, but it can easily come across as antagonistic and confrontational. Whether addressing behavioral issues or directing a meeting, it is important that you be properly self-confident and empathetic, while maintaining positive work relationships.
Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.
This course has been approved for 14 PDUs | 14 CDUs
Course Objectives
- Apply communication styles that maximize benefits
- Augment your listening and hearing skills to increase engagement
- Utilize the art of asking questions to elicit more from others
- Leverage your body language for full communication
- Make the best first impression by looking, sounding, and being confident
Agenda
An Overview of Modern Assertiveness
- Understanding modern assertiveness
- Establishing the three levels of “self”
- Understanding your rights to self-assertiveness
Understanding Communication Styles
- Authenticity and Awareness The Four DISC
- Behavioral Styles Leveraging the four styles of communication
Dimensions of Interpersonal Communication
- Hearing, listening, and active listening
- Employing empathy within communication
- Questioning with proper intent
- Comprehending the impact of your thoughts on your reality
The Importance of Body Language
- Understanding non-verbal communication
- Making a powerful first impression
- Leveraging the para-verbal keys to communication
- Speaking with confidence
Dealing with Difficult Situations
- Relaxing and reducing anxiety
- Dealing with difficult people
- Utilizing best practices in communication
- Building rapport and trust
Reaching Alignment and Giving Great Feedback
- Building consensus The Four Dimensions of Trust
- Giving feedback effectively with POP and SSC
- Using “we” language to build better consensus