PL-7008 Create and Extend Custom Copilots in Microsoft Copilot Studio (NH)

In this learning path, you will learn how to create custom copilots with Copilot Studio and will get the opportunity to practice your skills in a guided project.

Agenda

1 - Build an initial copilot with Microsoft Copilot Studio

• Copilot creation
• Copilot creation using conversational builder
• Generative Answers
• Deploy copilots

2 - Manage topics in Microsoft Copilot Studio

• Work with bot topics
• Branch a topic
• Create topics for existing support content
• Work with system fallback topics
• Manage topics

3 - Work with entities and variables in Microsoft Copilot Studio

• Work with entities
• Custom entities
• Use entities in conversations
• Work with variables
• Reuse variables across topics

4 - Enhance Microsoft Copilot Studio copilots

• Use Power Automate to add actions
• Copilot actions
• Transfer conversations to agents by using Omnichannel for Customer Service
• Create topics for existing support content
• Trigger types
• Analyze copilot performance

5 - Create a copilot with Microsoft Copilot Studio and Dataverse for Teams

• Create your first copilot
• Create and modify topics
• Add inputs, variables, and conditions
• Call an action to pull in Dataverse for Teams data
• Publish and share your new copilot

6 - Guided Project - Create copilots with Microsoft Copilot Studio

• Prepare